At Nutrition Kings, customer satisfaction is our top priority. We want you to be completely happy with your purchase, but we understand that sometimes things don’t go as planned. If you are not fully satisfied with your order, we’ve outlined our refund and return policy below to help guide you through the process.
1. Return & Refund Eligibility
We offer refunds for orders placed directly on our website, www.nutritionkiings.com, under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or broken, you are eligible for a full refund or a replacement. We ask that you report any damages or defects within 7 days of receiving the product.
- Incorrect Product: If the product you received is not what you ordered (e.g., incorrect flavor, size, or type of protein powder), we will offer a full refund or send you the correct product.
- Unopened Products: If you simply change your mind or no longer need the product, we accept returns for unopened products within 7 days of delivery. The product must be in its original, sealed condition with the packaging intact.
Please note that opened or consumed products are not eligible for a refund unless they are defective or damaged.
2. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email us at support@nutritionkiings.com with your order number and a description of the issue.
- Provide Proof: If your item is damaged or defective, please include clear photos of the product and packaging. This helps us process your claim more quickly.
- Return Authorization: After we review your case, we will send you a Return Authorization email with instructions on how to send the item back (if required).
3. Return Process
If you are eligible for a return, we will guide you through the process. You are responsible for the return shipping costs unless the product is defective, damaged, or incorrect.
Here’s what you need to do:
- Package the Item: Ensure that the item is securely packaged to avoid further damage during the return shipment. It must be in its original, unused condition with all tags and packaging intact.
- Ship It Back: Return the product to the address provided by our customer support team. We recommend using a trackable courier service to ensure your return is safely delivered to us.
- Refund Processing: Once we receive the returned product and inspect it, we will process your refund. Refunds are issued to the original payment method used during purchase.
Please note that the return shipping costs are non-refundable unless the product is defective or incorrect.
4. Refund Method
Once your return is processed, the refund will be issued to your original payment method (credit card, debit card, net banking, etc.). Refunds can take anywhere from 5-10 business days depending on your bank or payment processor.
If you paid using cash on delivery (COD), the refund will be processed via bank transfer or store credit, depending on your preference. Please provide your bank account details for a direct transfer.
5. Restocking Fees
In some cases, a restocking fee of up to 10% of the product’s price may be applied for returns that are not due to damaged or defective products. This fee helps cover the cost of processing the return and restocking the product.
6. Non-Returnable Items
Certain items cannot be returned or refunded under the following conditions:
- Opened or Used Products: Due to health and safety reasons, we cannot accept returns for opened or used protein powders or other consumable products.
- Special Offers & Discounts: Items bought during promotional events or with significant discounts are final sale and are not eligible for returns or refunds.
- Customized Products: If you’ve purchased a customized product (e.g., special flavors or packaging), it cannot be returned unless it is damaged or defective.
7. Cancellation of Orders
If you wish to cancel your order, please reach out to us at support@nutritionkiings.com within 24 hours of placing your order. After this time, your order may have already been processed and shipped, making it impossible to cancel.
If you cancel your order before shipment, you will receive a full refund. If the order has already been shipped, you must follow our return process to receive a refund.
8. Delayed Shipments
If your order has been delayed or doesn’t arrive on time, please contact us at support@nutritionkiings.com. We will track the shipment and provide you with the status. While we strive to ensure timely deliveries, some delays may occur due to external factors like courier issues or weather conditions. If your product is lost in transit, we will send you a replacement or issue a refund.
9. Partial Refunds
In certain cases, if only part of your order is returned (e.g., if you return only one of multiple items), a partial refund will be issued. The amount refunded will be proportional to the returned items’ price.
10. Contact Us
We understand that returns and refunds can sometimes be a hassle, so we’re here to make the process as easy as possible. If you have any questions about our refund policy or need assistance with a return, please reach out to us:
- Email: support@nutritionkiings.com
- Phone: +91 7503255287
We’re always happy to help!
At Nutrition Kings, we aim to provide a seamless shopping experience, and your satisfaction is our priority. Please don’t hesitate to reach out if you need any further assistance with your order. Thank you for choosing Nutrition Kings for your fitness and nutritional needs!